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Members Area Help
| Common Errors: |
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1. Have you registered?
2. Are you reversing your user name and password?
3. Are you including capital letters in your password?
4. Are you using temporary credentials?
5. Did you forget your user name or password?
6. Is your SPA membership current?
7. Other problems...
| Have you registered? |
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Is this your first visit to SPA's members only area? If so, you must
complete a brief, one-time
registration process to activate
your password.
NOTE: Temporary credentials issued when you join online are automatically activated,
and do not require registration. However, these credentials expire within a few weeks of
being generated, and you will need to register to activate your permanent credentials when
your membership card arrives. If you aren't sure if your credentials are temporary, you can
find out by examining your password. If your password is a number, your credentials are temporary.
| Reversing your User Name and Password? |
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Your "user name" (or "user id" on some systems)
is your membership number, not your last name. This
is counter-intuitive, but necessary to ensure that everyone has a unique
identity in the password database.
| Capitalizing your Password? |
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Your password (your last name) must be all lowercase.
For example, "smith" is correct, but "Smith" and "SMITH" will not work. Make sure
that CAPS LOCK is not on, and be careful not to capitalize the first letter.
| Using Temporary Credentials? |
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Temporary credentials are provided to those who join SPA online using
a credit card. These credentials have a numeric user name (100000, 200000,
300000, etc.),
and a randomly-generated numeric password. Temporary credentials expire within two to four
weeks. If your temporary credentials no longer work, you need to complete the brief, one-time
registration process to activate
your permanent credentials. Please note that your temporary credentials have no relationship
to your membership number.
| Forgot your Password? |
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Presuming you have registered, your credentials are as follows:
User Name: your six-digit SPA membership number
Password: your last name, all lowercase
| Are you a current SPA member? |
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If you are not a member, or if your
membership has lapsed, you will not be able to access the
members only area. Join SPA today to take advantage
of membership benefits such as the members only section of our web site.
If your membership lapsed, but has
since been renewed, or if you recently joined SPA, please
allow up to two weeks for our online membership database to
be updated.
PLEASE NOTE: Membership in regional organizations
(such as the Washington, Minnesota, Montana, Columbia, California, Australian, or
Canadian Seaplane Pilots Association or the B.C. Floatplane Pilots Association) does not
qualify you for access to the SPA members only area. These regional organizations are
not affiliated with the Seaplane Pilots Association. To become a member of the
Seaplane Pilots Association,
visit our brief online membership
application.
| Still having problems? |
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If you are still having problems accessing the members only
area after reviewing this troubleshooter, contact the webmaster at
webmaster@seaplanes.org, or call us at
888/772-8923 (toll-free in the United States) or 863/701-7979.
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